If you receive jewelry from us that is damaged, defective, or unsatisfactory in any way, let us know immediately. Our team will work with you to either refund you or offer an exchange. Please contact our customer service team.
If the article you have ordered does not meet your expectations, but all attributes of the jewel are correct, unworn items can be returned to ArianaNila within 5 days of delivery. Please note that because all our personalized items are one-of-a-kind, those returns will incur a 30% restocking fee.
You can cancel your order free of charge within 12 hours after confirmation.
If you want to make any changes in your order, please contact us immediately
If we haven’t started the process we can make changes without extra charge.